Nearly all the things you see around you every day are interconnected. This fact likely overwhelms most people, although the truth is the bonds between some technologies can be extremely beneficial for many reasons. According to Statista, the storage, hosting, and cloud computing services market had a value of approximately $126 billion in 2017 and was predicted to balloon to $163 billion by 2021. One can only imagine what this market will be worth in 10 years, for instance. Thankfully, the benefits of unified communications are shown to work well.
Here are the primary benefits of unified communications and some facts that reflect these advantages.
What Are The Benefits Of Unified Communications?
In essence, the phrase “unified communications” (UC) refers to the process of acquiring all of your business communication services from the same provider and setting them up in such a way that they interconnect smoothly. Let’s examine five different ways that this type of integration can help your organization’s daily operations.
Greater Productivity & Efficiency
Who doesn’t like to save time when completing work tasks, whether simple or complex? Unified communications allow you to route incoming phone calls to virtually any location, whether you are in motion or stationary. You don’t need your IT department to help you get set up in this respect anymore.
Lower Operating Costs
In order to integrate various communications tools, UC utilizes Voice over IP (VoIP) technology. In the old days, you had to rely on renting analog phone lines from a service provider. Many people today have saved substantially by eliminating landlines. According to Dublin-based global unified communications company Blueface, a switch to UC can lead to up to 40% in real cost savings for small and mid-sized companies.
According to FinancesOnline, a platform devoted to helping businesses find viable SaaS and B2B solutions, several studies show you can save up to 90% on international calls and up to 75% on operational costs thanks to VoIP. There are already more than 1 billion mobile VoIP users around the world, and this figure is expected to increase significantly over the coming years.
Higher-Quality Customer Service
The fact that UC grants you the ability to redirect calls to any platform helps make customer service more effective as well. For example, you can reroute client calls from your fixed line to your mobile device. Ring groups also give the option for someone else in your organization, such as the VP of marketing, to respond to calls from clients in a relatively timely fashion.
Streamlined Administration
Forget worrying about a huge group of account managers and essential contact numbers. Thanks to unified communications, you can streamline the administration of all your organization’s needs and also create a central point of contact. Everybody likes it when their affairs are in order, right?
Simplify Life For Remote Workers
Let’s face it: the global job landscape is changing in one major, indisputable way: more people are working remotely, either on a part-time or full-time basis. Many organizations have realized that this option often benefits both employers and employees, as well as clients. Global Workplace Analytics recently reported that 4.7 million employees (approximately 3.4% of the workforce) work from home at least half the week. Buffer also concluded in a 2019 report that 44% of employees said part of their team works remotely full-time.
Certain VoIP phones are “plug and play.” This essentially means that a broadband connection is the only thing necessary for communicating with other people. Certain applications like Zoom and Google Hangouts combine video and voice (and sometimes instant messaging as well). Don’t hesitate to seek help from a reputable IT organization to learn more about the pros and cons of different communications platforms.
Contact SeaGlass Technology For More Information
Speak to the professionals at SeaGlass Technology in New York to learn more about the advantages of unified communications. We are dedicated to promoting growth and innovation while increasing efficiency in every service we provide.
Aside from unified communications, our services include remote monitoring and management, cloud services, data backup, and disaster recovery, and network installation. Our secure and cost-effective solutions are unlike those offered by many other IT businesses. Call SeaGlass Technology today at 212.886.0790 or contact us online for more information about our work.