IT environments are made up of many components, but the network is one of the most essential. It delivers data and applications to end users, impacts how businesses communicate with customers, and unites locations.
Managed network services providers (MNSPs) help companies achieve smooth IT operations by providing a wide range of networking services, such as network installation, server maintenance, structured cabling, virtual phone systems, and Wi-Fi installation. However, not all MNSPs offer the same level of experience, customer service, or range of solutions.
Qualities To Look For In A Managed Network Services Provider
When comparing managed network services providers, here are some things companies should consider.
1. Industry Expertise
How long a managed network services provider has been serving businesses says a lot about their ability to satisfy and retain clients. Businesses should narrow down their choice of managed network services providers based on level of expertise and experience in the industry.
Check to see how many organizations the MNSP has successfully managed networks for that are in the same or a similar industry. Although it is not always necessary for an MNSP to have experience in the exact industry that the business falls under, they should at a minimum have experience working with organizations of the same size.
2. Round-The-Clock Support
Businesses may encounter network problems outside of the typical 9-to-5 workday. It is important to choose a managed network services provider that can provide network support 24/7. With round-the-clock monitoring and network support, companies can gain the peace of mind that their business operations are being monitored by a team of qualified IT professionals.
Prevention is of the utmost importance when working with an MSP. However, if a catastrophe should strike, an MSP can help minimize losses and aid in the recovery process.
3. Focus & Scalability
Quality can vary significantly when it comes to managed network services providers. Some MSPs try to take shortcuts by offering businesses “cookie-cutter” solutions that apply to a wide range of businesses, but may not be useful in helping companies meet their unique objectives. Choose an MSP that can provide the business with customized solutions that align with the business’s goals and overall mission.
Consider what specific technological needs the company requires for the network to run and see how the MSP plans to approach these requirements. In addition, request information about how the provider handles scalability to ensure that the business will grow without network disruptions.
4. Sustained Reputation
Reputation plays a critical role in selecting an MSP. With new MSPs opening every day, businesses must use caution to avoid working with fly-by-night providers that may not be around for the long-term. Although working with a new or unknown company may save the company money initially, many organizations experience losses in the long run.
Instead, choose a managed network services provider that has a sustained positive reputation of trustworthiness and reliability. MSPs that have earned a good reputation are more likely to deliver quality services and handle IT issues the right way.
Never work with an MSP who is not willing to provide clear information about their background and services, as well as companies that try to hide things or are not upfront about what they are willing to do for the business. Most organizations have certain expectations about what they will receive when they work with an MSP.
To ensure that both parties are satisfied, many MSPs draw up service level agreements (SLAs). An SLA holds both parties accountable for maintaining service and for providing payment in exchange for these services. The agreement should include information on how the managed network services provider will make amends if the client is not satisfied with the work performed.
6. Professional & Driven
It is not enough to find an MSP that will simply perform generic services with little to no interaction with their client. Choose an MSP that is willing to see the company as a business partner rather than just another client.
MSPs should do everything in their power to see their clients succeed instead of simply focusing on basics like security, availability, and features. When MSPs and their clients form a driven, working relationship, they can enjoy mutual benefits.
Speak With An Expert NYC Managed Network Service Provider
Designing, implementing, and maintaining a well-designed network requires assistance and the expertise of a qualified managed network services provider. Not all MSPs are the same, meaning businesses must be selective when choosing a provider that will serve the organization’s best interests.
At SeaGlass Technology, our managed network services team has extensive knowledge of networking tools, certifications, processes, and best practices. To learn more about what qualities to look for in an MSP or to speak with an experienced network professional, contact the experts at SeaGlass Technology today.